Customer / Stakeholder Satisfaction Survey

What it is

The Customer Satisfaction Survey is a wide-ranging, in-depth survey that measures not only your customer’s satisfaction levels, but also the functional and emotional value from the customer’s perspective.  It provides a ready-made action plan for aligning your business strategies with service issues and helps your organisation focus on improving customer relationships & outcomes.  Conducting the Customer Satisfaction Survey will help you better predict customer retention and expansion opportunities.

What You Get

A profiling instrument that:

• Measures and benchmarks customer satisfaction scores
• Targets key issues and delivers robust feedback
• Provides insights into your organisation’s service culture 
• Clearly reveals themes and trends.

For retail clients we also have services covering in-store interviews and ‘mystery shopping’.

A user-friendly and succinct final report that:

• Identifies key strengths and areas of concern
• Presents all customer comments 
• Summarises your strengths and opportunities 
• Makes specific recommendations so action planning can start immediately.

Click here to download a Customer Satisfaction Survey brochure