Customer / Stakeholder Satisfaction Survey
What it is
The Customer Satisfaction Survey is a wide-ranging, in-depth survey that measures not only your customer’s satisfaction levels, but also the functional and emotional value from the customer’s perspective. It provides a ready-made action plan for aligning your business strategies with service issues and helps your organisation focus on improving customer relationships & outcomes. Conducting the Customer Satisfaction Survey will help you better predict customer retention and expansion opportunities.
What You Get
A profiling instrument that:
- Measures and benchmarks customer satisfaction scores
- Targets key issues and delivers robust feedback
- Provides insights into your organisation’s service culture
- Clearly reveals themes and trends.
For retail clients we also have services covering in-store interviews and ‘mystery shopping’.
A user-friendly and succinct final report that:
- Identifies key strengths and areas of concern
- Presents all customer comments
- Summarises your strengths and opportunities
- Makes specific recommendations so action planning can start immediately.
Click here to download a Customer Satisfaction Survey brochure
Upcoming Hogan Accreditation Workshops
Hogan Accreditation Workshops
(2 Day Workshop)
SYDNEY
9 February, 2012
19 April, 2012
MELBOURNE
1 March, 2012
28 June, 2012
PERTH
13 March, 2012
9 August, 2012
BRISBANE
29 March, 2012
13 September, 2012
ADELAIDE
15 May, 2012
Upcoming Events
Values Report Launch
Values – the core motives, interests, and beliefs that determine what we desire and strive to attain – have tremendous consequence in terms of what type of work we find fulfilling, how we operate within a team, and how we fit into an organisation.
As the international authority in personality assessment and consulting, Hogan has more than 30 years of experience identifying and developing successful leaders. We are excited to launch the revised Leadership Forecast Series Values Report.