Privacy policy

Peter Berry Consultancy Pty Ltd ('PBC', 'we', 'us') aims to manage the personal information we collect about you in an open and transparent way and to protect it.

We conduct our business from Australia and comply with the Privacy Act 1988, which includes the Australian Privacy Principles. Save for our Australian based employees, this policy applies to all the personal information we collect when conducting our business including personal information we collected through our website at www.peterberry.com.au.

If you are an individual based in Europe (in a country within the European Economic Area) this policy also provides further information about our processing of your personal information and your rights and choices in the section 'Individuals (data subjects) in Europe'.

This policy explains the types of personal information we collect about you and why, the basis on which we process it and how we use it, to whom we usually disclose your personal information (including overseas), how we hold it and keep it secure and your privacy choices and rights. We may need to update this policy from time to time to reflect changes in our legal obligations, practices and services.

The most current version of this policy is available on our website and in print from our offices and you should check the current policy from time to time to take notice of any changes we make, as they are binding on you.

If you have any questions regarding our policy, wish to exercise your rights or to make a complaint, please contact our Privacy Officer whose details are at the end of this policy.

Click here www.peterberry.com.au/cookiespolicy  for our cookies policy which explains what information we collect through our use of party cookies and analytics and for what purposes.

What kinds of personal information do we collect and hold about you?

The personal information we collect about you depends on who you are and your relationship with us.

It may include name, title/occupation, employer, business contact details, personal email addresses , credit card details (when placing an order). It may also include information you provide when you answer questions, including testing using standard measures of an individual’s psychological tendencies or abilities

We may also obtain feedback from others about your performance. Reports generated from yours and others’ responses about you are also considered personal information.

We may also collect anonymous information from you if you complete a survey. If you apply for a role with us we may collect information about your job history, education and qualifications, references, residency status and working rights.

If you do not provide us with all of the information we request, we may not be able to provide your organisation with our services or respond to your request or complaint.

Dealing with us anonymously or using a pseudonym

You may choose not to identify yourself when you deal with us or to use a pseudonym. For example, when we conduct surveys of employees in organisations. However in many cases we will need to identify you in order to provide our services, to assist you, to provide you with access to your personal information and to comply with our legal and contractual obligations.

The purposes for which we use and disclose personal information.

We use and disclose the personal information we collect from you to:

• provide our profiling, training, consulting, selection or development services to our client organisations that you may be part of
• manage our relationship with you and/or the organisation you represent.
• conduct research
• develop our products and services
• prepare, submit and follow up payment of our invoices
• send you with your consent where required by applicable law, information about our events and workshops
• comply with our legal statutory and contractual obligations
• obtain legal advice and protect and defend our rights and property
• respond to enquiries, requests and complaints, including to verify you

Who do we disclose or give access to your personal information (including overseas)?

We will need to share the personal information we collect about you with:

• our client organisations to provide our services to them who you may be employed with or represent – they may be located overseas, that is outside the country or region you are in (such as outside Australia or Europe);
• individuals with whom you have worked (who may be located overseas);
• our associates who carry our work on our behalf;
• our subcontractors or third party service providers including our software providers who process and store personal information on our behalf in the course of providing our services and to support the operation of our website and IT systems; and
• in the event that we or a part of our business undergo re-organisation or are sold or licensed to a third party, any personal information we hold about you may be transferred to that re-organised entity, licensee or third party.

We will aim to limit access and disclosure to the extent necessary and, any third parties to whom we disclose or permit access to your personal information in the course of providing us with services, will be subject to strict contractual restrictions to ensure that they protect personal information and keep it confidential, consistent with relevant privacy and data-protection laws.

We will not otherwise disclose your personal information to another party unless we:

• have your written permission; or
• are required or authorised by applicable laws or relevant professional codes of ethics (e.g., prevention of harm to self or others).

Opting out of direct marketing

If you have provided your consent to receiving direct marketing from us, you can withdraw it without detriment at any time by contacting us on the details below or by clicking on the unsubscribe link in our electronic communications.

Individuals (data subjects) in Europe

If you are based in Europe and we collect and process your personal information, the following additional information applies.

Legal grounds for processing: We rely on the following legal grounds to process your personal information:

• with your consent - we need your consent to collect and use your personal information when you participate in a program of services we provide to our client organisations you are part of. You can withdraw your consent by contacting us (see below).
• contract performance - we may need to collect and process your personal information to enter into a contract with you or to perform our obligations under a contract with you.
• • if it is necessary for our legitimate interests and does not override your rights and interests - this may be when we carry out research or communicate with you.
• to comply with laws or regulation that apply to us.

Transfer of information outside Europe: If we or our service providers or distributors transfer your personal information outside Europe, we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information. We will do this by one of the following:

• sending it to a country approved by the European Commission as having adequate privacy protections;
• meeting the requirements of an applicable derogation such as obtaining your consent;
• the recipient has signed a contract based on standard “model contractual clauses” approved by the European Commission, requiring them to protect your personal information) (see http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm; or
• if the recipient is located in the US, it may be a certified member of the EU-US Privacy Shield scheme (https://www.privacyshield.gov/welcome) or another valid scheme.

Your additional rights and choices: You can -

• obtain information about the processing of your personal information.
• ask us to erase your personal information without undue delay in certain circumstances such as if you withdraw your consent and we are not otherwise legally entitled to retain it.
• object to, and ask us to restrict, our processing of your personal information in certain circumstances, such as while we verify your assertion the information is inaccurate or if we are processing your information for our legitimate interests or for direct marketing purposes (we may be legally entitled to refuse that request).
• in some circumstances such as where we are processing your information with your consent, receive some personal information you have given us in a structured, commonly used and machine-readable format and/or ask us to transmit it to someone else if technically possible feasible.
• withdraw your consent (but we may be able to continue processing without your consent if there is another legitimate reason to do so.
• lodge a complaint with the relevant European data protection authority if you think that any of your rights have been infringed by us – we can, on request, tell you the relevant authority for the processing of your personal information.

How to access and correct your personal information that is held by us.

You may access the personal information we have collected and hold about you (including by receiving a copy) subject to any applicable exceptions, and request correction of that personal information. When you make a request to access your personal information, we will need to verify your identity. In some situations, we may charge a fee for our costs in providing the information to you. We may also refuse your request in whole or in part if an applicable exception to access applies, in which case we will notify you of our decision in writing and explain why and how you can complain if you are not satisfied with our decision.

It is important that you ensure the information you provide us is complete, accurate and current. If you believe any of the personal information we hold about you is incorrect, please contact our Privacy Officer.

Storage and retention of your personal information

We store your personal information in a combination of secure computer files and paper based

files. Information is held on our servers and/or on the servers of our third party software service provider whose servers are located outside Australia including the US and Europe. They are subject to contractual terms that requires them to process data in accordance with applicable privacy and data protection laws. We take steps to protect your personal information and to destroy or de-identify it when we no longer need it.

If you believe that any personal information we hold about you may be compromised by a data security breach, please let us know immediately so that we can investigate the incident.

We will generally retain information collected in the course of providing our consulting and diagnostics services programs for a period of three years. We keep client and supplier information for as long as we maintain a relationship and for 7 years afterwards or otherwise as required for our business operations or by applicable laws. We may need to retain certain personal information after a customer or supplier account has been closed or deleted to enforce our terms, to identify, issue or resolve legal claims and/or for proper record keeping purposes [confirm or insert any other reasons why. To ensure we can respect your wishes we may also retain a record of: any stated objection by you to receiving our marketing and not to contact you further or any other request you make when you exercise your data subject rights.

We may also retain a record of any stated objection by you to receiving our marketing for the purpose of ensuring we can continue to respect your wishes and not contact you further .

If you believe that we have not handled your personal information consistent with this policy and our privacy obligations, please contact our Privacy Officer on the contact details at the end of this policy so that we can investigate and address your concerns.

We may need to seek further information from you and will aim to respond to your complaint within 14 days.

If you are not satisfied with our proposal to resolve your complaint, you may contact the:

Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001
Website: www.oaic.gov.au

Our contact details

Attention: Privacy Officer
Telephone: +61 (0)2 8918 0888
Email: privacy@peterberry.com.au
Address: Level 8, 201 Miller Street, North Sydney NSW 2060, Australia.

This policy was last updated in February 2019